We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Practice Manager may ask you to put this in writing so we can further investigate your complaint.

What happens if I prefer to complain directly to the commissioning organisation? 

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.

Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:

  • From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to the local integrated care board (ICB).
  • NHS England’s Customer Contact Centre will still deal with general enquiries from patients, such as ‘how do I get a GP or Dentist’. For such general enquiries, patients can still call 0300 311 22 33.
  • Members of the public will still be able to make a complaint to the provider. This is NOT changing.
  • Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.

Local area feedback and complaints

For all other advice or complaints, please contact your local area feedback and complaints team:


Governance and Safety,
Bolton – NHS GM,
Lever Chambers
27 Ashburner Street
Bolton, BL1 1SQ

Email:                                                            Call:     01204 462 022
[email protected]                                    01204 462 023