Rapid Health Information
As we prepare for the official launch of our new online NHS triage system, Rapid Health, on 8th December 2025, we want to ensure you have all the information you need to make the most of this innovative service. This FAQ section is designed to answer your questions and guide you through the process, helping you access the care you need quickly and efficiently. Whether you’re using the system for the first time or just curious about how it works, we’ve got you covered with clear, easy to understand answers. Stay tuned for more updates as we get closer to launch, and feel free to reach out to us if you have any further questions.
What is Rapid Health?
Rapid Health is our new NHS-approved online triage and consultation tool, replacing eConsult. It helps patients request help for medical or administrative issues without needing to call. Based on the information you provide, Rapid Health:
- Prioritises your request based on medical need
- Offers the right appointment quickly (if suitable)
- Sends your request to our clinical team to review
- Provides advice or signposts you to another service
This service is available to patients aged 16 and over for all GP, MSK (Musculoskeletal), Mental health, Evening & Weekend appointments and admin-related requests.
🖥️ How to Access Rapid Health
You can access Rapid Health in three ways:
- Online: Use your phone, tablet, or computer to access our form on the release date
- At the practice: Speak to one of our receptionists if you struggle to use the internet, are trying to book for someone under the age of 16, booking annual reviews (Diabetes, Hypertension, etc.), Medication Reviews or postnatal checks
- By phone: Call us on 01204 848411 if you cannot use the form yourself. A Staff Member will help complete it with you
⏱️ When to Use Rapid Health
Rapid Health is available from December 8th, 2025. Forms can be submitted:
- Monday to Friday, 8:00am–6:30pm
- Requests are reviewed during our working hours
✅ What Can I Use It For?
Use Rapid Health to:
- Request help with medical symptoms or conditions
- Submit a question to your GP or nurse
- Ask for a sick note or test result
- Request referrals or repeat prescriptions
- Submit a general admin query (e.g. change of details)
If you are caring for someone and have their permission, you may also submit a request on their behalf.
🔒 Is it Safe and Confidential?
Yes. Rapid Health is an NHS approved secure system. Only our authorised staff can access your information, and all responses are added directly to your clinical record.
🧑⚕️ What Happens After I Submit My Request?
Your request will be reviewed by a member of our clinical team. Based on medical need, you may:
- Be offered an appointment immediately
- Be sent a link to book one yourself
- Be contacted by a clinician for further assessment
- Be signposted to another service or suggestions for self-care
🔄 Follow-Up Appointments
If a GP has asked you to book a follow-up, they should arrange it during your consultation. If no appointment has been made, you can:
- Submit a “Question for the GP” via Rapid Health, near the time you were asked to follow up
- Mention this in your admin request so our team can review and arrange care appropriately
🔁 Can I Submit More Than One Issue?
Please focus on your main concern in each request. If you have more than one unrelated issue, you may need to submit another request.
🧾 Temporary Residents and Home Visits
- Temporary patients should not use Rapid Health. Please call the practice instead.
- If you are housebound and need a home visit, please call the surgery.
Other Online Services
You can still use the NHS App to:
- Order repeat prescriptions
- View your medical records
- Update personal details
We recommend the NHS App for repeat prescriptions and checking test results.
❓Still Have Questions?
If you need help completing a request, or you aren’t sure whether to use Rapid Health, give us a call and one of our team Members will guide you